Support That Goes Way Beyond The Service Desk
We understand the floral industry like seasoned pros and are experts on optimizing Hana for your business. We’ve got you covered from hardware configurations to complex troubleshooting issues.
Support is available from from 8:30AM EST to 8PM PST. We also extend hours during floral holidays and strive to respond to all issues as soon as possible. Our current response time is 15 minutes on average.
All customer support calls are recorded for continuous training and improvements of our services to you. We do not use scripts as we handle each customer call on its own unique merits for a personalised experience.
We take our responsibility towards keeping your hosted services up and running seriously. We follow through on our commitments, from the simplest queries to business critical support.
We use every tool available to deliver a best-fit solution to our customers. We also have an extensive network of partners to help the independent florist flourish and evolve.