Support That Goes Way Beyond The Service Desk
Expert Knowledge
We understand the floral industry like seasoned pros and are experts on optimizing Hana for your business. We’ve got you covered from hardware configurations to complex troubleshooting issues.
Responsive Support
Support is available from from 8:30AM EST to 8PM PST. We also extend hours during floral holidays and strive to respond to all issues as soon as possible. Our current response time is 15 minutes on average.
Transparency
All customer support calls are recorded for continuous training and improvements of our services to you. We do not use scripts as we handle each customer call on its own unique merits for a personalised experience.
Total Ownership
We take our responsibility towards keeping your hosted services up and running seriously. We follow through on our commitments, from the simplest queries to business critical support.
Uniquely Resourceful
We use every tool available to deliver a best-fit solution to our customers. We also have an extensive network of partners to help the independent florist flourish and evolve.
Here’s What Our Customers Have to Say
Hana is a great product! It’s easy to use and has a very responsive customer service team.
“Ease of use with order taking all on one page. Everything you need is easily accessible from the main screen.”
Phil Frederick, Bangor Floral, Bangor, ME, USA
Great software, great service.
"Does almost everything a florist would require. The software logs incoming and outgoing wire orders as well and is very robust. Also has great reporting tools.”
Ron Deitz, Cochrane Panda Flowers, Cochrane, AB, Canada
Learning curve in the beginning, but once set up it is easy to use
"Customer support is great, relatively easy to use once set up, can be re-configured to adjust particulars of the store.”
Elisheva H, Flamenco Flowers and Sweets, Delmar Blvd St Louis, MO
