Browse and Place Orders Online — Any Time of Day
During peak periods like Valentine's Day and Mother's Day, there is no limit on how many customers florists can serve. The customer portal lets customers browse the live product catalogue, add to their cart, and check out securely at any time.
- Customers browse, select, and order through the portal at any time
- Orders flow directly into the Hana POS order queue the moment they are placed
- No manual entry and no missed requests from online buyers
- Serves more customers during peak periods without adding to the counter load
- Works on desktop, tablet, and smartphone so customers order from wherever they are
Full Order History — Every Purchase Always Available
Without a digital record, someone has to search paper files or check the POS manually. In the customer portal, every order from the first purchase to the most recent is visible to the customer the moment they log in.
- Complete order history visible per customer including arrangement, recipient, delivery date, and amount paid
- Each order shows its current status, processing, packaging, or shipped
- No more calls asking for old receipts or past order details
- Especially useful for corporate clients tracking their spending across orders
- Staff spend less time on admin and more time on work that needs their attention
One-Click Reorder — Repeat Any Previous Arrangement in Seconds
For regular senders, placing the same order every week or month should not feel like extra work. The portal lets customers find any past order and reorder it in two clicks.
- Any previous order reorderable in two clicks from the order history
- A gift card holder's saved details and payment method are pre-populated automatically
- Customer only needs to confirm delivery date and card message
- Turns reordering from a chore into a habit for regular buyers
- Drives repeat revenue without any extra effort from the team
Saved Delivery Addresses — No Typing the Same Thing Again
How many times does a regular customer type the same office address before it starts to feel like unnecessary effort? After the first order, delivery addresses and special instructions save to the customer's profile automatically.
- Delivery addresses saved after the first order, ready to select at checkout
- Customers who send to multiple recipients can save all their addresses
- Special delivery instructions saved against each address
- No risk of a typo sending flowers to the wrong place on a repeat order
- Small convenience that makes the shop the easiest option every time
Account Balance and Gift Card Balance — No Calls Required
A corporate client wants to know their current balance before placing another order. A gift card holder wants to see what is left before visiting the shop. In the customer portal, both are visible the moment a customer logs in.
- House account clients check their current balance from the portal at any time
- Gift card holders see their remaining credit without calling the shop
- Balance information is live and accurate, not a figure from last week
- Removes one of the most common reasons customers contact a flower shop between orders
- Frees staff to focus on work that actually needs them
Real-Time Order Status — Customers Know Where Their Flowers Are
How many "has my order been sent yet" calls come in during the week before Valentine's Day? Once an order is placed, customers can track its status directly in the portal — processing, packaging, or shipped — without calling the shop for an update.
- Order status visible in the portal and updated in real time as it progresses
- Dramatically cuts "where is my order" calls during peak holiday periods
- Works alongside Hana's automated notifications so customers are also emailed at key stages
- Pairs with delivery tracking so the team and the customer both always know where an order stands
- No manual communication needed from staff for routine status updates
- Gives customers the freedom to change schedules, update flower choices, or edit payment methods in a few clicks.
Clean and Simple — Easy for Every Customer to Use
A portal that confuses regular customers is worse than no portal at all. Hana's customer portal is built to be straightforward for everyone, from regular online shoppers to older customers who rarely buy online. Clear layout, simple navigation, and a checkout flow that doesn't ask for anything twice.
- Intuitive layout that works without a learning curve
- Designed for customers who don't shop online often as well as those who do
- Works across all modern browsers on desktop, tablet, and phone
- Account creation takes under a minute the first time
- Simple enough that any customer can be directed there with confidence
- Order details, updates, and messages stay together, so nothing gets buried in old email threads.
Stress-Free Event/Wedding Planning
Give your clients a simple path to review floral styles, accept pricing, sign paperwork, and stay perfectly aligned across the whole planning journey.
- Let clients see floral designs with photos, pricing, and all the details in one easy-to-review proposal
- Approve quotes online without printing, scanning, or sending paperwork back and forth
- Sign contracts digitally from a phone, tablet, or computer from anywhere
- Review proposal updates and changes anytime without going over old emails
- Keep contracts, notes, proposals, and conversations in one place
- Send deposit requests directly from the proposal and track payments with ease
Creative Asset Creation
Generic stock photos make your shop look unoriginal and mid-campaign visuals often run dry. We produce custom, on-brand graphics and banners so your marketing always looks professional.
- No more stock photos that don't represent your shop
- Monthly seasonal graphic design and promotional banners
- On-brand visuals for website, email, and paid ads
- Direction for your own in-shop photography
- Branded templates for a consistent look on every channel.
Monthly Reporting and Strategy Call
It's hard to know if your marketing is working without clear, transparent data. We provide a clear dashboard and a monthly call to review your traffic, sales, and next steps.
- Stop guessing if your marketing is bringing in money
- Full monthly reports for every active channel
- Compare current results to previous years
- Strategy calls to advise on local competition and market shifts
- Full visibility into your budget and what it's producing.
