Contact Management and Deduplication
We provide advanced florist business CRM tools to clean your lists. The system identifies and merges duplicate entries to protect your most valuable business asset.
CRM For Florists
Customer Relationship Management (CRM)
No need to struggle with messy customer lists and lost order histories anymore. Our floral POS software has the best customer relationship management (CRM) feature built-in to managing your flower shop. Hana Florist POS fits how flower shops actually operate day-to-day. Stop juggling different apps and keep all your customer info in one place.
Start Your Free TrialSmart Customer Data Management
Manual order entry to errors and duplicate files. Our florist customer relationship management tools simplify this by cleaning your data automatically. Florist CRM centralizes client data, wedding inquiries, proposals, and ecommerce orders, reducing admin work for floral businesses. When you switch to us, we handle your customer migration (free of charge). We move all records from your old system at no cost. Never lose a single contact during the transition.
Intelligent Customer Picker
Staff can pull up any customer record in seconds by name, phone number, or recipient address. Our customer relationship management (CRM) feature for florists lets you create new records on the fly during a busy holiday rush.
Recipient Tools
You can mark favorite recipients for quick selection. Get the best florist CRM & software solutions with Hana – remember where a husband sends flowers every year.
Address Autocomplete
The system verifies delivery addresses as you type. Address autocomplete verifies real delivery data, catching errors for common destinations like local hospitals or funeral homes.
Centralized Records
Keep every note and order history in one place. It is a complete customer relationship management (CRM) built for single and multi-location flower shops.
Growth-Focused Customer Programs
Hana Florist POS comes with powerful CRM features for small floral businesses, including wedding proposal management, order & inventory management that reward specific buying habits. We track behavior to help you send the right offers at the right time. Florists using our automated reminders see a spike in repeat orders from customers who haven’t shopped since last Valentine’s Day.
Behavior-Based Loyalty Points
Our points system is built specifically for flower shops. Our florist software uses incentives to increase sales and this customer loyalty program influences how your customers spend their money.
Floral Subscriptions
Manage recurring orders and standing orders without the stress. Keep your revenue flowing and your delivery van full every week.
Automated Reminders
The system alerts you about upcoming birthdays or anniversaries. Our software provides the best CRM for small floral businesses by automating your personal touch.
Targeted Marketing
Use report data to send email promotions that actually matter to your clients. Stop guessing what they want and start using your history to drive sales.
Professional Billing and House Accounts
Handling billing for local businesses or funeral homes can be a manual nightmare. Hana Florist’s solutions for customer relationship management include full support for house accounts. Stop chasing paper trail and start managing your cash flow more effectively.
Charge Accounts
Manage house accounts of your flower shop with built-in invoicing and billing. Handle professional clients who don’t pay by credit card at the counter.
Statement Generation
Generate professional statements with a single click. The system can even calculate interest or penalties for late payments automatically.
Flexible Payment Terms
Set different terms for different clients. This level of control makes it a top-tier customer relationship management tool for any professional florist.
Billing History
Access a full history of every invoice ever sent. Your customers will appreciate the transparency and the organized record-keeping.
Need a Smarter Way to Manage Customer Relationships?
Track every order and customer without any stress or mess. Hana’s CRM, built into the software, organizes your business and keeps customers buying from your floral shop.