Customer Support & Service Desk - Recurring Orders and Corporate Subscriptions

Stop manually recreating weekly office arrangements or hotel lobby flower orders every time. Hana's florist service management tools automate recurring floral orders, invoicing, and client schedules for subscriptions and standing accounts. Set it up once and let the system handle the repeat work automatically.

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All-in-One Florist Service Management for Corporate Accounts and Recurring Flower Orders

Set Up Standing Floral Orders — Once

No more rebuilding the same order from scratch every week. Hana Florist POS lets you set up the details once and then forget about it. Choose the design and how often it needs to go out, and the system handles the rest. Orders go straight to the team so they can focus on fulfilling them.

Define the arrangement, frequency, and delivery notes once per client.
Orders generated automatically on the scheduled date, weekly, fortnightly, or monthly.
Jobs drop straight into the production queue without manual entry.
No sticky notes, no spreadsheet reminders, no order missed because it slipped through.
The same workflow whether managing two standing orders or twenty.

Corporate Subscription Management — Full Visibility

Keep all your corporate subscription info in one clear dashboard. You can easily pause a service for a renovation or update a look for the new season without losing any of your history or account data.

See all active subscriptions, delivery schedules, and client details in one view.
Pause a subscription while a client's office refurbishes, then resume at a set future date.
Modify the arrangement for a seasonal refresh without losing the full delivery history.
Full audit trail of everything delivered and invoiced for every account.
Connect directly to house accounts for corporate billing so charges and balances stay organized.

Automated Invoicing — Sent Without Any Manual Action

No stress about forgotten invoices or chasing late corporate payments. Hana Florist POS takes care of the paperwork by sending out automated invoicing on your schedule.

Invoices generated and emailed automatically at the configured frequency.
Branded to the flower shop and sent directly from the Hana account.
Payment records tracked against each client's account automatically.
Outstanding invoices visible from the dashboard without digging through email.
Ties into Hana's paperless billing for cleaner records and less admin time.

Track Costs and Price Corporate Services Accurately

See exactly what you are spending on every stem and hour of labor. Know the true cost of goods! Set prices that actually make a profit and adjust them easily if your supplier costs change.

Add the cost of every material and labor element to each service.
See true cost of goods against the price being charged at a glance.
Make confident pricing decisions instead of rough estimates.
Adjust prices when supplier costs change without guessing at the impact.
Especially important for long-term contracts where the price is fixed at signing.

Inventory Updates Automatically as Recurring Orders Are Fulfilled

As you finish your standing orders, Hana automatically updates your stock levels. This gives you a clear heads-up on what needs to be reordered before you actually run out of a specific stem.

Stock levels update automatically as standing orders are completed.
Low inventory visible before it becomes a problem, not after.
Prevents the Monday morning discovery that a key stem is out of stock.
Works alongside inventory arrangement management across all order types.
Full production picture visible in one place at any time.

Consistent Arrangements Every Time — Regardless of Who's on the Bench

Store the arrangement recipe and specific client notes directly in the system. Any team member can step in and create the exact same look every single week, keeping the quality consistent.

Arrangement recipe stored per service including flowers, foliage, vases, and add-ons.
Client-specific instructions visible to whoever picks up the job.
Consistent results from week to week regardless of staffing.
Consistency is what turns a trial arrangement into a multi-year contract.
No dependence on one person's memory for corporate account details.

Organize Every Service the Shop Offers in One Place

No more scattered notes for different types of floral services. Create a central home for every service you offer, from office displays to event work. Even put these services on your florist website so corporate clients can browse and send inquiries directly.

Create and organize every florist service with full recipe and pricing details.
Services available on the florist website for corporate enquiries.
Corporate clients can browse offerings and enquire without calling.
Keeps the full service catalogue consistent and visible to the whole team.
Pairs with Hana's digital marketing tools to make recurring services searchable online.

Stay on Top of Every Wedding/Event Detail

Event florists often need more than a standard florist CRM. Manage proposals, stem counts, wholesale ordering, and client approvals for large events and weddings now with Hana.

Create detailed visual proposals so your clients see the floral design and overall event vision.
Track stem counts, flower recipes, and arrangement quantities for accurate planning and pricing.
Manage wholesale flower orders and purchasing lists before large events.
Store contracts, client approvals, and event documents in one place for easy access.
Maintain a complete history of client preferences and communication

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Everything Managed Through Hana's Service Tools

Once services and standing orders are set up, here's what Hana Florist POS handles from that point on:

Standing Orders: Recurring flower orders are created automatically on schedule and added to the production queue, so your team does not have to enter the same order again and again.
Subscription Management: See all active corporate flower accounts, delivery schedules, and order history in one place. Pause, edit, or restart any subscription anytime without losing records.
Automated Invoicing: Invoices are sent automatically based on your schedule, and unpaid balances stay visible in the dashboard for easy tracking.
Cost Tracking: Track flower costs, labor, and pricing inside every service order so you can clearly see your profit margins.
Inventory Management: Inventory updates automatically as recurring flower orders go out, and Hana alerts you before stock runs low.
Team Consistency: Save arrangement recipes and customer notes so every florist on your team can create the same design each week.
Online Visibility: Show your floral services on your florist website so corporate clients can browse and send enquiries without needing to call the shop.

Frequently Asked Questions

Everything you need to know about Florist Service Management feature, all in one place. Start with our frequently asked questions below.

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Yes. You can set them up for everyone. Hana's recurring order tools work for any client type. A weekly office order is set up just like a monthly home delivery. You define the product and billing once. Then Hana handles the rest automatically.

You can pause or change any subscription. Just go to the client's record in Hana. It is easy to modify things at any time. The changes start on the next scheduled date. Hana keeps the full history of old deliveries and invoices too.

Automated invoicing is quite simple. You set the frequency when you build the standing order. Hana creates the invoice and sends it by email. It logs the payment against the account. Clients on a house account have their balances managed through that system.

The design team will know what to do. Every service in Hana has the arrangement recipe. It lists the flowers, foliage, and vases. It also has specific client notes. When the order hits the production queue, the team sees the details. This keeps designs consistent every week. It does not matter who is on the design bench.

These tools are great for small shops. Hana's service management features work for any shop size. Many independent florists use them for a few orders to look professional. The system scales up as you grow.

Set It Up Once. Let Hana Florist POS Handle the Rest Every Week.

Recurring corporate revenue is the most predictable income a flower shop can have. Hana makes it manageable without the manual work.