Centralized Order Management - Every Channel, One Screen

Valentine's week chaos in your flower shop? The phone rings, website orders pop in, walk-ins line up, and wire orders keep coming. Hana Florist POS pulls every floral order into one screen so your team stays calm, synced, and on top of everything.

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Everything You Need to Manage Flower Orders from Start to Finish

One Queue for Every Florist Order Channel

Four separate systems to check means four chances to miss something. Walk-in orders, phone orders, website orders, and wire service orders from FTD, Teleflora, BloomNet, and FSN all appear in the same Hana queue.

Every order shows delivery date, recipient, arrangement, card message, and payment status
Staff works from one list, not three separate screens
Website orders sync directly through Hana's website integration in real time, no manual importing
Wire orders are pre-populated so nothing needs to be re-typed from a separate terminal

Future-Dated Scheduling — The Morning Run Is Ready Before You Arrive

Every order in Hana Florist POS carries a future delivery date and time. An anniversary arrangement booked for the 15th at 11am sits in the schedule and surfaces on the right morning automatically.

Every order scheduled with a specific delivery date and time window
Orders appear in the queue only on the day they are due
Morning delivery run pre-organized without any manual sorting
Especially useful for recurring corporate accounts with regular weekly deliveries
Book Valentine's Day orders weeks in advance and manage them without stress

One-Click Order Copy — Thirty Seconds, Not Three Minutes

Regular customers tend to want what they ordered last time. The anniversary roses. The birthday lilies. The Tuesday office arrangement. Copying any previous order in Hana Florist POS takes a single click.

Any previous order duplicated in one click from the customer's order history
Only the details that changed need to be updated
Card message, delivery date, and payment method adjusted in seconds
Useful for loyal customers, corporate accounts, and recurring occasion buyers
Connects to the full customer order history so past orders are always accessible

Paperless Order Tickets — No More Wet Paper, Illegible Handwriting

Digital order tickets in Hana Florist POS are visible on a screen in the shop, including a tablet in the design room. Designers mark orders in progress or complete from the workbench without walking to the counter.

Digital order tickets replace paper in the design room and at the counter
Designers mark orders in progress or complete from any device
No handwriting to decipher and no tickets going missing mid-production
Status updates visible to the whole team in real time
Pairs with Hana's paperless billing to remove most paper from the shop entirely

Holiday Order Workflow — Know You Are Full Before the 14th

Most Valentine's Day problems start on February 8th, not the 14th. Hana's holiday workflow tools show booking status by date in real time. Stop taking orders if you cannot!

Set order cutoff times so online and phone orders stop automatically when capacity is reached
Daily delivery volume caps prevent overbooking any single day
Holiday dashboard shows booking status day by day in the lead-up to the occasion
Know by February 10th whether February 14th is at capacity
Offer overflow customers a February 15th delivery instead of a disappointment on the day

Full Order Lifecycle — From Counter to Doorstep

Hana Florist POS tracks every stage from the moment an order is placed to the moment it is confirmed delivered, and every team member sees where each order stands without having to ask.

Order received, in production, ready for dispatch, out for delivery, and delivered
Designers update production status from the design room
Drivers confirm delivery from the road through the Hana mobile app
Managers see live status from the counter or from home
Optional proof of delivery photo and signature stored against the order record

Deleted Orders Go to a Recoverable Trash Bin

A new staff member accidentally deletes an order? In Hana Florist POS, any deleted order is restored instantly. No lost revenue and no customer who does not get their flowers because of a mistake.

Deleted orders go to a trash bin, not permanent deletion
Full audit trail shows which user deleted which order and when
Any order restored in seconds with full details intact
Protects against accidental data loss during busy periods
Gives managers accountability and visibility over team actions

Inventory & Customer Management — Know What You Have and Who Buys It

Hana Florist POS keeps inventory and customer information connected. Florists and staff always know what's in stock, who is buying, and when it's time to reach out again.

Track flowers, containers, supplies, and finished arrangements
Know what is running low and even reduce waste from over-ordering perishable products
Save customer order history and buying preferences
Track loyalty points automatically and send more personalized service
Store birthdays, anniversaries, and other important dates and previous purchases

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Every Order Connected to the Rest of the Flower Business

Order management in Hana Florist POS does not sit in its own corner. Every order connects to the systems that keep the whole florist shop running. Nothing needs to be manually transferred between tools.

Inventory: Orders draw down arrangement inventory automatically, so available stock is always accurate without a manual adjustment after every sale.
Customer Records: Every order links to the customer's full profile including order history, preferences, and upcoming occasions managed through Hana's CRM.
Email Notifications: Automatic order confirmation and delivery emails go out without anyone having to remember to send them through Hana's integrated email.
Accounting: Order data flows into tax and accounting management so the books stay current without a separate export at the end of the month.
Wire Services: FTD, Teleflora, BloomNet, FSN, and BloomNation orders all appear in the same queue as direct orders, managed from the same screen.
Weddings and Events: Large event orders from Hana's weddings and events module connect to the daily order queue so event production sits alongside everyday orders.

Frequently Asked Questions

Before you decide, explore our most common order management FAQs and get a clearer picture of how Hana works.

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Yes. All order sources appear in one consolidated queue. Walk-in, phone, website, and incoming wire service orders for FTD, Teleflora, BloomNet, and FSN all appear on the same screen. The team works from one list, not four separate systems.

Hana Florist POS includes dedicated holiday workflow tools. Order intake cutoff times can be set, daily delivery caps applied, and a booking status dashboard shows how full each date is in real time. This gives enough visibility to stop accepting orders before being overcommitted rather than discovering the problem on the morning of the holiday.

Deleted orders go to a recoverable trash bin with a full audit trail. Any deleted order can be restored instantly with all original details intact. The audit trail shows which user account deleted the order and when.

Yes. Hana Florist POS tracks every stage from received through to delivered. Designers update production status from the design room, drivers update delivery status in the field, and managers see the live picture from the counter or from any device.

Yes. Hana Florist POS is used by owner-operated floral shops with one or two staff as well as larger shops managing multiple drivers and wire service accounts. The one-click order copy, paperless tickets, and cloud access are some of the features smaller shops get the most use from immediately.

Every Flower Order. Every Channel. One Screen.

No more checking three different places. No more missing orders because they came in through the wrong channel. No more Valentine's Day chaos for florists that starts on February 8th.